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FAQs
How do I get a quote for an LED screen or LED lighting project?
Please provide your required dimensions, application, installation location, preferred specifications and estimated quantity. Drawings, photos or project documents will also help us recommend a suitable solution.
Are spare parts available?
Spare modules, power supplies, controllers and other components may be available depending on the product and model. We recommend confirming spare-part requirements when placing your order, particularly for larger projects.
What information should I provide if a product is not working correctly?
Please provide the product model, order number, photos or videos of the issue, a description of the symptoms and details of the power supply and installation. This helps our team assess the issue and advise on the next steps.
Do you provide after-sales service?
Yes. SAS provides after-sales support for LED display products supplied by us. If you experience a problem, contact our team with your invoice number, product model and photos or videos of the issue. We may begin with remote troubleshooting before arranging further assessment, repair or replacement where applicable.
Is technical support available?
Yes. Our team can provide guidance on product setup, basic operation, configuration and troubleshooting. The level of support may vary by product and project. Installation, on-site attendance, content creation and advanced programming are not included unless separately quoted or agreed.
How are LED screens transported?
LED screens are packed according to their size and product type, with protective packaging, pallets or transport cases used where required. Large, heavy or fragile screens may require specialist freight arrangements. Please inspect the screen and packaging upon delivery and report any transport damage to SAS immediately with photographs. Transport damage is not covered by the product warranty.
What warranty applies to LED display products?
SAS provides a 12-month voluntary warranty against defects in materials and workmanship, starting from the invoice date unless a different period is stated on the quotation or invoice. The warranty does not cover damage caused by incorrect installation, misuse, unauthorised repair, unsuitable environmental conditions, power supply issues, improper transport or normal wear. Installation, removal, freight and associated labour costs are not included unless required by law or agreed in writing. Please refer to the full LED Display Products Warranty Conditions for details.
